INNOVATION / STRATEGY

1. Running pop-up labs (from 5 day hacks to 6 month+ funded R&D projects)
2. Stakeholder workshops (on-site, from 10-30 participants, user-centred, lively)
3. Strategic analysis (business analysis, brand positioning towards being user-centred)
4. UX consultancy (working with organisations towards digital-first and proposition development)

RESEARCH

1. Statistical analysis (web metrics, sales data to call centre logs)
2. User testing (online and lab-based)
3. Surveys & phone interviews (online and lab-based)
4. Optimisation (running A/B and multi-variate testing)
5. Live testing (approach developed to test prototypes in physical environments)

EXPERIENCE DESIGN

1. User journey mapping (creating user flow to channel blue-prints)
2. Co-design (running design sessions with users and stakeholders)
3. Rapid prototyping (lo-fi clickable wireframes to API-integrated prototypes)
4. MVP development (simple websites to validate your product idea)
5. Information architecture (creating taxonomies and menu-structures)
6. Content planning (honing the content around the user experience)
7. Optimisation (A/B testing the new design - usually pre-build and post-build )

Econsultancy Paper

Published end of 2014, I wrote a paper describing my approach to UX, developed at Joylab - Best practice guide to running your own in-house lab